The transaction in which you purchased a water bar and/or filtration system from a company Hadas Filtration Solutions Ltd. It is a remote sales transaction and/or service transaction, as defined in the Consumer Protection Law, 5741-1981 (hereinafter: “Consumer Protection Law”).
The details below form an integral part of the disclosure document, in accordance with the provisions of the Consumer Protection Law, in relation to a remote purchase transaction carried out via a telephone transaction and/or via the Hadas Filtration Solutions Ltd. website.
The main features of the product
Hot and cold drinking water dispenser, including a drinking water filtration system.
Service station
Rishon LeZion branch – 14 Altalana St., Rishon LeZion.
Transaction cancellation conditions
- You may cancel the transaction, for any reason, within 14 days From the date the product is installed in your home or from the date you receive this disclosure form, whichever is later.
- If you are known asאדם עם מוגבלות, Veteran או newcomer, you may cancel the transaction within 4 חודשים From the date of execution of the transaction or from the date of receipt of this disclosure form, whichever is later, and subject to the presentation of one of the following documents:
- A certificate issued to the consumer by the state, indicating that he is a senior citizen;
- immigrant certificate or immigrant eligibility certificate;
- A certificate indicating that you are a person with a disability for a period exceeding six months, issued by an entity authorized by law to determine the existence of such a disability;
- A certificate indicating disability or confirmation of eligibility for a disability pension, issued to the consumer by the National Insurance Institute;
- A certificate attesting to disability, issued to the consumer according to the Disabled Persons (Compensation and Rehabilitation) Law, 5719-1959.
- It is clarified that Filter Considered to beProduct lost, and therefore the transaction cannot be canceled for this product. That is, no refund will be given for use of the filter, even in the event of cancellation of the transaction.
- However, your right to cancel will remain in effect with respect to all other elements of the order.
- In the event of a cancellation concerningContinuous serviceThe company will stop the service and the billing within 3 BUSINESS DAYS from the date of receipt of the cancellation notice, or within 6 BUSINESS DAYS If the notice was delivered to the company by registered mail, in such a case you will only have to pay a proportional fee for the service actually provided.
- In case of One-time service, the service can be canceled within 14 days From the date of execution of the transaction or from the date of receipt of this disclosure form, whichever is later, and provided that the cancellation is carried out at least Two days, which are not rest days, before the date of service.
Cancellation methods
Cancellation notice can be submitted in one of the following ways:
- Orally – by phone or at the company offices
- By registered mail
- By email
- through the website
In your application you must state:
- Your full name
- ID number
- Mobile phone number available
- Transaction number and/or receipt invoice
These details will help us locate the transaction details.
The product must be returned intact, without any use, and all in accordance with the provisions of the law.
cancellation fees
- In case of cancellation within a period of 14 days, for any reason, you will be charged a cancellation fee of 5% from the transaction price or 100 NIS, whichever is lower.
- It is clarified that the responsibility for returning the product to the company lies with you, but this does not constitute a condition for the actual cancellation of the transaction.
- In case of cancellation due to Product defect and/or discrepancy between the product or service and the details provided to you by the company, and/or Failure to deliver the product on time Determined by the company – No cancellation fees will be charged., and the company will collect the product from your home at no additional cost.
- In each of the cases listed above, to the extent that it was carried out Installing the product in your home, will be collected in addition Installation fee of 100 NIS.
- Cost of Filter and/or filter system and/or light bulbs and/or any other consumable component, which constitutes Lost goods, Will not be refunded in any case.The charge value will be as it appears on the invoice, before discount.
- The refund will be sent to you within 7 BUSINESS DAYS If the transaction was carried out face-to-face, or within 14 BUSINESS DAYS If the transaction was made remotely (telephone/internet), from the date of receipt of the cancellation notice, and in the same manner in which the payment was made.
- To the extent that the consideration was paid through Credit Card, will be collected in addition Clearing fees In which the company was charged by the credit company, even in the event of cancellation of the transaction.
- Nothing in this form shall derogate from the Company's right to deduct from the refund amount any amount it is entitled to deduct under any law, and/or to claim from the Customer its damages for any damage and/or reduction in value caused to the Product while it was in its possession. Nothing in these terms shall derogate from the provisions of any law.
- This disclosure form does not derogate from the Company's rights under any law and/or condition the provisions of the Consumer Protection Law. In any case of dispute or inconsistency, the provisions of the law will prevail.
Customer approval
I confirm that this disclosure form and the warranty certificate attached to it were given to me at the time of installation.
I confirm that the credit card details I provided to the company are correct, that the card is in my possession, and that the responsibility for the use of this card applies solely to me.
I confirm that the product was installed to my satisfaction, and that I received detailed instruction on how to use the product, after reading the contents of the warranty certificate.
I confirm that the product was delivered to me on time, and that at the time of delivery I found no defect and/or inconsistency in it.
From time to time, our company may contact you by telephone for reminders regarding water bar maintenance, including through messages and/or telephone calls.
