FAQ

From today you can make a quick order via WhatsApp!

how does it work Very simple:

1. Within each product you can find a link to WhatsApp

2. Clicking on the link will take you to a conversation window with us on WhatsApp

3. Send us the automatic message that appears to you

4. Later on, you will be given the option to add a number of relevant personal details, including the name of the product you were interested in

how do we pay?

There are 3 payment options:

1. You can pay with your credit card over the phone by calling us at the hotline (2161*)

2. You will be sent a WhatsApp message with a link to the product on our website - you can place the order online at any moment!

Want to start right now? to half HERE

*The service is provided between 09:00 and 16:00

And that's it :) The order is on its way to you!

Hadas Water offers advanced water installations, filtration systems, hot and cold water bars, and products designed for businesses and institutions.

No matter what you were looking for - we have the perfect solution for you!

The ordering process is easy and fun! All you have to do is choose the most suitable product for you, choose the color and simply add to your shopping cart.

Upon moving to your shopping cart, a 'Proceed to payment' button will appear -

Fill in the requested details, choose the desired shipping method, pay and your order is on its way to you.

That simple!

For any question and consultation we will always be happy to help!

You can contact us in the website chat, At watsap by clicking on the link

or by phone *2161

We provide a variety of modern water bars, including hot and cold water bars adapted and approved for use on Shabbat, filters for regular maintenance of the devices and in general - everything that will improve and give you a perfect and delicious drinking experience for the whole family!

We offer comprehensive water filtration solutions that deal with problems such as scale and bacteria, and guarantee clean and safe drinking water for homes and businesses.

Our products guarantee high quality water filtration, comfort with advanced features, and energy efficiency, all backed by reliable customer and technical service.

Yes, we provide a variety of products suitable for home use as well as special solutions for businesses, gyms, schools and other institutions.

Yes, the products sold on the site come with a warranty in accordance with the conditions detailed in the site regulations.

• Collection from the store, during business hours 9:00-16:00, Altalana 14, Rishon Lezion


• Transport and installation of the product to the customer's home - by prior arrangement of course


• Fast delivery via Cheetah

Yes.

The cost to pay varies depending on the type of delivery you chose, with the option to come independently to pick up the product always available

You can contact us by phone to coordinate shipping abroad 035626707

More than happy to see you!

You can choose the 'self-pickup' option when ordering as a delivery method; When it is ready we will inform you in order to deliver the order

• It is important to note that we do not recommend self-collection for products that require professional installation and a brief instruction on the device

It is possible, but it must be done as early as possible near the time of placing the order.

You can contact us by phone, WhatsApp, chat and email.

It is possible, but it must be done as early as possible near the time of placing the order.

You can contact us by phone, WhatsApp, chat and email.

As a general rule, we undertake to deliver the purchased product within 7 business days from the moment of the order.

*It is important to note that orders placed after 16:00 p.m. will count as orders placed the following business day

Details about the warranty policy can be found on our website under the "Policy" page, which includes the terms and conditions for the coverage of all our products.

The transaction can be canceled within 14 days from the day the product was delivered by written notice to the company, including fax and e-mail whose address is Sales@hdswater.co.il The product is in good condition and will be returned, along with an original invoice.

In each transaction cancellation message, the customer must state the order number, full name and ID number. The return of the products will be made to a place chosen by the company at its sole discretion or by a courier on behalf of the company when the shipping cost will be at the customer's expense.

In the aforementioned case, the company will return, within 14 days from the day of receiving the product back, that part of the transaction price that was paid, will cancel the charge due to the transaction and will not collect any amount from the customer, with the exception of a handling fee of 5% of the value of the transaction or 100 NIS, if an installation was performed, an additional 100 NIS will be charged .

Customer service is available through the "Contact Us" page on our website, where you can fill out a form.

or by calling the attached phone number for direct help *2161

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