Terms of Use and General Instructions
Please carefully read the terms of use detailed below before browsing and using the site. https://hdswater.co.il/.
Browsing the site, viewing it or using it in any other way, directly or indirectly, including any content and/or service offered therein, constitutes consent on the part of the user to the terms of use of the site, including the privacy policy, as updated from time to time, without any limitation or reservation.
The Terms of Use and Privacy Policy govern the relationship between the user and Hadas Filtration Solutions Ltd.and may change from time to time at the sole discretion of the Company.
SECTION 1 – ONLINE STORE TERMS
1.1
The site https://hdswater.co.il/ is an Israeli website that serves as a virtual store for purchasing water filtration and purification products. The site is operated by Hadas Filtration Solutions Ltd., H.P. 514828086, whose address is 14 Altalena St., West Rishon LeZion Industrial Area (below: "The company").
All rights to the content and graphic design appearing on the site are reserved by Hadas Filtration Solutions Ltd. All images and/or drawings displayed on the site are for illustration purposes only, and are not binding on the company's management and/or the site's management.
The Company and/or the Site Management may update the prices of products and/or services and/or promotions on the Site, including shipping and/or installation rates, at their sole discretion and without prior notice. For the avoidance of doubt, the binding price in relation to an action performed on the Site is the price published at the time of completion of the action. If the price was updated before the User completed the action, the User will be charged at the updated price at the time of completion.
Purchases on the site are subject to all the terms and conditions detailed in these regulations. For any questions, you can contact the company's customer service by phone: * 2161, or by fax: 03-9566522.
Regarding these regulations, "action" and/or "invitation" From any visit and/or browsing of the site, placing an order and/or purchasing products and/or other services offered on the site.
The Company may, at any time, change the terms of use of the Site by updating this document, and this change will be binding on the User for all purposes. The provisions of these Terms and Conditions will apply to any action taken on the Site and constitute the legal basis for any matter between you and the Company. The Terms and Conditions constitute a binding contract between you and the Company, and anyone who performs an action on the Site declares that he is aware of the provisions of the Terms and Conditions and the rules for use of the Site, agrees to them, and that he and/or anyone on his behalf will not have any claim against the owners of the Site, its operators or anyone on their behalf.
The visitor, surfer, customer or any person performing an action on the site (hereinafter: “The user”) Agrees that the Company's computer records regarding the actions taken on the Site will constitute prima facie evidence of the truthfulness of their content and the correctness of the actions.
1.2
The provisions of these Terms of Use shall apply to any use and purchase made on the Site, and shall constitute the legal basis for any discussion with the Company. Therefore, you are requested to read these Terms in their entirety and carefully. Browsing the Site and/or any action therein constitutes your agreement to accept and act in accordance with the Terms of Use and the provisions of the Regulations. If you do not agree to one or more of these Terms, you are requested not to make any use of the Site.
1.3
Anyone performing an action on the site declares that he is aware of the terms of use of the site and accepts them, and that he and/or anyone on his behalf will not have any claim and/or lawsuit against the owners of the site and/or its operators and/or anyone on their behalf, except claims related to the breach of the obligations of the owners of the site and/or its operators under these terms of use.
1.4
Registration on the site and the use of information provided by the user to the company and/or stored about the user during use of the site will be done in accordance with the provisions of any law and in accordance with the site's privacy policy, which is an integral part of the terms of use. The user hereby gives his consent to receive information from the company via online means and/or direct mailing, including marketing and advertising information, and agrees to be included in the company's direct mailing system via email, cell phone, text messages and mail, in accordance with the provisions of the Communications Law (Telecom and Broadcasting) (Amendment No. 40), 5768-2008.
1.5
The use of the masculine gender in these regulations is for convenience only, and refers to all genders.
1.6
The section headings are for convenience only and will not be used for the purposes of interpreting the regulations.
2. Legal authority to perform actions on the site
Those entitled to perform actions on the site and participate in the sales taking place there are any users who meet all of the cumulative conditions below:
2.1
The user is competent to perform legally binding acts. If you are a minor (under the age of 18) or are not permitted to perform legal acts without the consent of a guardian, your use of the site will be deemed as if you have received the guardian's consent to do so.
2.2
The user is a holder of a valid Israeli ID card or a corporation legally incorporated and registered in Israel.
2.3
The user is the holder of a valid Israeli or international credit card, issued in Israel by one of the credit card companies operating in Israel, and/or holds a valid credit card.
2.4
The user has an active email address on the Internet and an address in Israel.
2.5
The company reserves the right to prevent access to sales on the site and/or cancel the participation of users whose behavior is inappropriate, does not comply with the terms of use, or who attempt to harm the proper management of the site or the sales taking place on it.
3. The products on the site
3.1
All products offered for sale on the site are new products, in their original packaging.
3.2
The Site offers its users the purchase of various products and/or services, in various models, types and quantities, all at the sole discretion of the Company. The Company may, at any time and at its sole discretion, add and/or remove products and/or services offered for sale on the Site, as well as determine the manner of their sale and their price, including shipping charges.
3.3
The company does not guarantee that the prices and/or tariffs published on the site will be discounted and/or identical to the prices of the products at the points of sale.
3.4
The Company does not undertake to maintain inventory of all products displayed on the Site. Furthermore, the Company will not be liable for any inaccuracy in the information appearing on the Site, to the extent that it is not dependent on it.
3.5
All products offered for sale on the Site are offered as long as they are in the Company's inventory. If, after placing the order, it becomes apparent that the product is out of stock due to circumstances that were not known at the time of placing the order, the Company will notify the customer within 7 business days that the product is out of stock. In such a case, the Company will offer the customer the choice between canceling the transaction and receiving an alternative product, if available.
3.6
Next to each product offered for sale on the site, a product page is displayed that includes a description of the product or service and its price, including VAT.
3.7
Most of the products offered for sale on the site are accompanied by images intended for illustrative purposes only. In the event of a discrepancy between the image and the verbal description, the verbal description will prevail.
3.8
The company makes great efforts to update the information on the site regularly and accurately. If, due to a bona fide error, it turns out that the product description does not match the product for which the product advertisement was published, the customer will be given the option of choosing between receiving the product as it can actually be delivered, or receiving a full refund of all amounts paid for that product.
4. Placing orders on the website
4.1
The site allows users to conveniently and securely purchase products online. The products will be offered for sale while supplies last.
4.2
The user can browse the products and their prices and add any item in stock to the shopping cart. As long as the order is not completed, quantities can be changed, items can be added or removed from the shopping cart. After completing the order, the user must proceed to the checkout to confirm the order and make the payment.
In order to make a payment, the user will be required to choose a username and password, and then fill in the following details, among others: name, address, email address, telephone number and credit card number.
Providing all required details is a prerequisite for making the purchase. In order to ensure that the order is processed quickly and without any problems, you must ensure that you provide correct, complete and accurate details. Knowingly providing false details may constitute a criminal offense, and the person doing so may be exposed to criminal and civil proceedings, including claims for damages incurred by the company due to disruption of the sales process.
4.3
After the transaction is completed, the company will check the credit card details with the credit card company. Upon approval of the transaction by the credit card company, the user will be sent a notification that the transaction has been approved and the ordering process has been completed. It should be emphasized that approval of the transaction by the credit card company is a prerequisite for placing the order, and that the transaction will only be considered complete after receiving approval to make the payment.
4.4
If the order is approved, it will be recorded on the Company's computers and a confirmation email will be sent to the user within 72 hours of the order being completed. For the avoidance of doubt, only a confirmation emailed to the user that includes the order details, including the order number and customer details, will constitute confirmation that the order has been received by the Company. The recording on the Company's computers will constitute prima facie evidence of the correctness of the action.
4.5
The customer will be charged for the product or service via credit card after the order has been placed and approved by the credit card company.
4.6
If the transaction is not approved by the credit card company, the user will receive an appropriate notification. In order to complete the order, the user will be required to contact the Hadas Filtration Solutions sales center by phone. * 2161, for the purpose of arranging the approval to carry out the transaction. In such a case, the number of days for the purpose of calculating the delivery date will only begin from the date of approval of the transaction by the credit company. If the user does not act to arrange the approval within 7 days from the date of receipt of the notice of refusal, the company will be entitled to cancel the order.
4.7
The site is intended for retail sales only. The product prices and promotions advertised on the site are valid for purchase through the site only, and there may be differences between the prices on the site and the prices at other points of sale.
5. Delivery, transportation and shipping dates
5.1
The delivery of the products or services purchased on the Site, and for which the consideration was paid in full by credit card, will be carried out by the Company. The Company will ensure the delivery of any product or service purchased on the Site to the address in Israel entered by the user when placing the order. The Company will act to deliver the products or services in accordance with the delivery terms detailed on the product page, unless otherwise specified on the Site.
5.2
The delivery of the products will be made via a transportation company or by any other means, as detailed on the website.
5.3
The delivery of the products or services will be made on working days, counted from the date of receipt of transaction confirmation from the customer's credit card company. In this regard, “Working days” They are Sunday through Thursday, excluding Fridays, Saturdays, holiday eves, and holidays. The company will make efforts to advance delivery and/or adapt it to the needs of the customer, subject to the policy of the transportation companies.
5.4
The regulations of the entity through which the transportation and delivery is carried out will apply to any transportation and delivery of a product or service purchased on the site, and will be binding on every user.
5.5
In the event of a delay in delivery due to force majeure, such as strikes, fire, flood, war, etc., the Company will notify the customer immediately upon learning of the delay, and will allow him to choose between waiting to receive the product, receiving a replacement product, or canceling the transaction and refunding the amount paid.
5.6
The Company will not be responsible for delays beyond its control and/or originating from the Customer, including delays resulting from difficulty in contacting the Customer during normal business hours. Such delays will not be considered a breach of obligation by the Company.
5.7
Due to the prevailing security situation in the country, transportation companies may refuse to deliver products to certain locations. In such a case, the company will clarify the matter with the customer and may coordinate with him the delivery of the product to another location agreed upon between the parties.
5.8
If the Company becomes aware that it is unable to provide the product to the Customer using its means and in accordance with its procedures, and no agreed-upon solution is found, the Company shall be entitled to cancel the transaction at any time until the product is delivered. In such a case, the Company shall refund the Customer the full consideration paid and/or cancel the credit card charge, and the Customer shall not be entitled to any compensation for the cancellation of the transaction.
5.9
When delivering the product, the company and/or someone on its behalf may require the presence of the credit card holder and/or presentation of the card holder's identification document, as a condition for delivering the product.
6. Cancellation of the transaction and return of products
6.1
The customer is obligated to inspect the product immediately upon receipt. If the product was delivered damaged or its specifications differ from those published on the website, the customer may cancel the transaction by written notice to the company. In such a case, the customer will not be charged a cancellation fee.
6.2
The transaction can be canceled within 14 days from the date of delivery of the product by sending a written notice to the company, including by fax or e-mail to the address Sales@hadass-maim.com, provided that the product is in good condition and is returned with the original invoice. In each cancellation notice, the customer must state the order number, full name and ID number.
The products will be returned to a location chosen by the Company, at its sole discretion, or via a courier on behalf of the Company, with the shipping cost being borne by the customer.
In this case, the company will refund, within 14 days of receiving the product back, that part of the transaction price that was paid, will cancel the charge for the transaction, and will not charge the customer any amount, except Handling fee of 5% of the transaction value or 100 NIS, whichever is lower. If the installation has been carried out, they will be charged 100 NIS extra.
It should be emphasized that a monetary credit after the transaction is canceled will only apply to a product that was returned in good condition, not damaged, and not used in water, in accordance with the provisions of the law. The credit will not apply to a consumable product whose packaging has been opened, and/or to a service provided to the customer for a fee, such as a technician's visit, product disassembly and/or installation.
6.3
A commitment to a service route made through the website can be canceled even after 14 days have passed, but the following conditions will apply:
A. The customer must provide written notice of cancellation to the company, via mail, fax or e-mail.
B. The cancellation will take effect within 3 business days from the date of receipt of the notice by the Company, and if sent by registered mail – within 6 business days from the date of shipment.
In any case of such cancellation, the Company will be entitled to retain the higher of the two amounts:
A. All company expenses for repairs made to the product, if the cancellation is made after the statutory warranty period.
B. The proportional portion of the annual service fee for each month in which the agreement was in effect, as well as full payment for filters and accessories supplied up to the date of cancellation.
The balance of the funds actually paid for the service will be refunded to the customer via check or credit card.
6.4
The Company will be entitled to cancel an order and/or communication with the user in any of the following cases, provided that it sends a notice to the user, along with the reasons for the cancellation, within 10 days from the date of confirmation of the order:
A. If a bona fide error was made in any of the data detailed in the product ad, its price or description, on the basis of which the order was placed.
B. If the user provided incorrect, inaccurate or incomplete information.
6.5
Senior citizens, people with disabilities and new immigrants will be entitled to a cancellation right of up to 4 months, in accordance with the provisions of the law.
7. Warranty for the product or services
7.1
The products and services on the site are provided with a valid warranty certificate. The products offered for purchase on the site are completely new, in their original packaging, and are covered by warranty and service in accordance with the attached warranty certificate. The customer must activate the warranty in accordance with the instructions detailed therein.
7.2
The product warranty will be in accordance with the warranty document attached to the product.
7.3
For any questions regarding the products, you can contact the company's service representatives via the page “Contact us” Site.
7.4
The manufacturer and/or importer details will appear on the ordered product. If the aforementioned information is not sufficient, you can contact the service center for additional information.
7.5
The customer must inspect the product immediately upon receipt. The company and/or the site management and/or anyone on their behalf will not be responsible and will not bear any direct or indirect damage caused to the user or a third party due to use and/or performance of actions on the site that are not in accordance with these regulations, for any reason whatsoever, including loss of income and/or prevention of profit.
7.6
The warranty is valid only for the customer who holds the original proof of purchase, and only if the purchase was made through the store on the site and after the customer activated the warranty in accordance with the manufacturer's instructions.
7.7
The exclusive remedy for a defective product covered by the warranty is limited to repair or replacement of the defective product. The Company's total liability with respect to any defective product shall not, in any event, exceed the purchase price of such product.
The Company shall not be liable for any direct or indirect damages arising from the use or misuse of the Product, including incidental, special, indirect or consequential damages, to the extent permitted by law. The Customer shall be solely responsible for any risk, loss, damage or injury to him, his property or third parties resulting from the use and/or non-use of the Product, except in cases where it is determined that the damage was caused by the Company's sole negligence.
8. Intellectual Property
The website and its contents, including the copyright in all texts, materials and images (hereinafter: “The content”), belong to the company, unless otherwise noted, and are protected under applicable Israeli and international law.
It is clarified that the Site, the Content, the Trademarks, the Trade Names and all intellectual property rights appearing on the Site belong to the Company and/or third parties as the case may be. Nothing contained on the Site, expressly or impliedly, shall grant any license or right to use the Trademarks displayed on the Site without the prior written consent of the Company or the owner of the rights.
The use of the site's contents or any part thereof, including through a link from another site, without prior written permission from the company, is prohibited.
9. Limitation of liability
9.1
The site and its contents are presented by the company “AS IS”Although the Company strives to be as accurate as possible in the content presented on the Site, it does not guarantee its completeness or accuracy.
9.2
The company will not be responsible for any advertising, commercial, marketing or other content published on the site. The information on the site is displayed “AS IS”, without the Company verifying its reliability, accuracy or correctness. The Company will not be liable for any inconsistency, error, inaccuracy or direct or indirect damage caused to any party.
The Company clarifies that the content contained on the Site is intended for general and informative purposes only, and does not constitute a recommendation and/or opinion, including professional or medical opinion. Any reliance on information, advice, position or any other content appearing on the Site is at the sole responsibility of the user.
9.3
If there is an error in the price and/or any other characteristic of a product or service displayed on the Site, this error will not bind the Company. In any case of contradiction or inconsistency between the information on the Site and the information provided with the product or service at the time of actual purchase, the latter will prevail.
9.4
The user agrees that the responsibility for checking the site and its suitability for his needs lies solely with him. Any risk arising from the use of the site applies solely to the user. The company, its officers, employees or anyone on its behalf will not be liable for any direct, indirect, incidental, consequential or punitive damages arising from accessing or using the site.
9.5
Nothing stated on the site or its contents is intended to limit the company in any way, beyond what is permitted by law.
9.6
To the extent that any law states that the use of the Site is intended for adults only, minors are prohibited from using the Site. If a minor visits the Site of his own free will, the Company will not be liable for such use, to the extent that the Site or its use may be deemed inappropriate for minors.
9.7
The Company may, at any time and without prior notice, and at its sole discretion, make any changes to the Site or any part of it, and cease or suspend its activities, temporarily or permanently.
9.8
Features, models, design, colors or appearance of products described or displayed on the Site, including any image or illustration of a product, are intended for illustration purposes only, unless expressly stated otherwise.
9.9
The Site may include links, hyperlinks or banners to third-party sites that are not under the Company's control and are not reviewed by it, including with regard to their reliability, legality or security. Accordingly, the Company shall not be liable for the content appearing on these sites and/or for the rights of third parties therein. The Company may remove or add links at its sole discretion, and does not warrant that the links will be active or will lead to an active website.
9.10
Any use of the content of the Site, including content provided by the Company and/or by third parties, and any access to external sites through links on the Site or through advertisements appearing therein, is at the sole responsibility of the User. The User shall have no claim and/or lawsuit against the Company in connection with the content of the Site and/or third-party content, including content regarding products and/or promotions, or due to reliance thereon, or due to violation of privacy following such use.
10. Limitation
Without derogating from the provisions of these Terms and Conditions, the User hereby agrees that the limitation period for any claim and/or demand against the Company will be limited to a period of 6 חודשים, and the parties consider this to be an agreement regarding the statute of limitations as defined in the Statute of Limitations Law, 5718-1958.
11. Choice of law and place of jurisdiction
These Terms of Use shall be governed solely by the laws of the State of Israel. The exclusive place of jurisdiction for any matter relating to the Terms of Use shall be the competent courts in the Rishon LeZion area.
12. Privacy Policy and Information Security
Your privacy is important to us. To better protect your privacy, we provide information below about our privacy policy and the choices you have when using the site and regarding how we collect and use information.
12.1
The Company implements information security systems and procedures. However, the Company clarifies that it does not guarantee that the Site will operate without interruption, and that the Site and/or the data provided therein will be completely immune from unauthorized access and/or intrusion into the databases. The User is aware that the Company will not be liable for any damage and/or loss, direct or indirect, that may result therefrom, including violation of privacy.
12.2
The Company takes standard precautions to maintain, as far as possible, the confidentiality of the information and the user's privacy. Any transfer of a credit card number from the Site is encrypted according to the standard. However, in cases beyond the Company's control and/or arising from force majeure, the Company will not be liable for any damage, direct or indirect, caused to the User and/or anyone on his behalf if this information is lost or if it is used without authorization.
12.3
The site is protected by a protocol SSL And through software Firewall, which are designed to prevent unauthorized intrusion into the system. The system encrypts the information submitted by the user and allows its decryption only by an authorized party on the site.
12.4
The company undertakes not to provide the user's credit card information to any other party, except to the credit company and/or pursuant to a judicial order or decision.
12.5
The privacy policy and the provisions of the regulations apply to information collected and stored in the company's databases through the website only. The user agrees that using the website, entering details on it, posting ads on it and/or using the various platforms offered on it constitutes consent to the regulations and the privacy policy.
12.6
When using the site and/or registering for it, the user may be asked to enter personal information and/or other information for the purpose of receiving the site's services, advertising on the site, and accessing information. It is clarified that providing information of any kind on the site constitutes informed consent to its provision for the purpose of receiving the services.
12.7
The user is not legally obligated to provide the personal information requested. However, for optimal use of the site and the services offered therein, it may be necessary to enter personal information. If all required information is not entered, some of the services may only be provided partially.
12.8
The information entered on the site is stored in the company's databases in accordance with the provisions of the law and the Privacy Protection Law, 5741-1981, with a high level of security that is consistent with the sensitivity of the information. The company takes reasonable measures to protect and manage information in order to protect it as much as possible. The responsibility for maintaining the username and password lies solely with the user.
12.9
The information collected on the site will be used, among other things, for the following purposes:
- Updating the user with operational information, including regarding the ads he has posted;
- Adapting content, advertisements and commercial offers to the user's interests;
- General and aggregate use, anonymously, for statistical purposes, research and improving the site's operations.
12.10
The Company may transfer information from the Site to third parties as part of its ongoing operations, in particular public information published on the Site, for the purpose of providing related services. The User hereby consents to this.
12.11
The site management will not transfer user details and information collected on the site to third parties, except in special circumstances, including in the event of a violation of the terms of use, receipt of a judicial order, dispute, lawsuit, demand from the user or any other interested party, and the like.
12.12
When entering details on the website and/or making a transaction, the user agrees and understands that in order to complete the registration and/or transaction, he must provide only correct, complete and accurate details.
12.13
The Company takes standard precautions to maintain the confidentiality of information. However, in cases beyond its control and/or arising from force majeure, the Company will not be liable for any damage, direct or indirect, caused to the user and/or a third party if information is lost and/or used without authorization.
12.14
Clicking a button “Send” and/or approval of the regulations will constitute consent on the part of the user that the company and/or someone on its behalf may use the personal information provided for the purpose of contacting you, providing information about the company's services, marketing updates, market surveys and sending mailings. The details can be removed from the mailing list at any time.
12.15
It is agreed that consent to this privacy policy and the provisions of the regulations also constitutes consent for the purposes of Section 30A of the Communications Law (Telecommunications and Broadcasting), 5742-1982.
12.16
The user undertakes not to collect and/or copy information from the site by any means, including technological means. The company reserves the right to take legal action in any case of use of information that is not in accordance with the regulations and/or the law.
12.17
The user undertakes not to copy and/or duplicate information from the site other than for the purpose of its permitted use, not to perform any action that may disrupt the proper operation of the site, to use the site in accordance with the regulations, and not to circumvent technological measures aimed at preventing prohibited actions.
12.18
Violation of any provision of these Terms of Use, and in particular the provisions of this chapter, will oblige the violating user to indemnify the Company for any damage caused to it as a result of the violation. The Company reserves the right to block, remove and/or take any legal action it deems appropriate against a violating user.
